We are committed to providing excellent customer service for a smooth purchasing experience.
Exchange Policy
Exchanges are possible in the following cases:
- The items are unused and in their original packaging, and the items are not stitched, or
- The product is defective.
Refunds Policy
If you are not satisfied with your purchase, you can return the order to our address and receive a full refund within 7 days of receiving the parcel, under the following conditions:
- The products are not stitched and are in their original condition and packaging, or the products are found to be defective.
- The products have been shipped back to us by the customer. The return shipping will be the customer’s responsibility.
- Refund requests will only be entertained within 14 days after receiving the orders.
- International refunds will be processed in PKR. Due to fluctuations in the USD exchange rate, the refunded amount may differ from the original payment. The exact amount paid in PKR will be refunded.
Note: No refunds will be entertained until we have received the ordered items back to our office address: Shop: 83 - B1, Ghalib Road, Ghalib Market, Gulberg III, Lahore, Pakistan.
Order Cancellation Policy
Orders that have not been shipped can be canceled on request.
Refusing to accept shipped orders may result in a ban from our store.
Complaints
For any complaints related to your order, please contact us via WhatsApp or call.
Customer Support Contact:
WhatsApp or Call: 0340-410-9728
If your issue is not resolved by the customer support team within 7 days then you can contact our complaints Manager below. Please make sure that you only send a Whatsapp message on this number after our customer support agents have failed to satisfy you.
Complaints Manager Contact:
WhatsApp Message Only: 0320 700 0006
I have ordered 2 dresses in Jan. First the stitching of one dress took around a month which delayed my shipping. Also the thread and Tilla work is good but the stitching is very basic. The thread is sticking out, the duppata border is not neatly done, it shows very rough long stitches. One dress has to overlocking on the sleeves attachments which made is too itchy, I had to stitch myself some cloth to cover that itchy part. Overall it didn't meet my expectation of the brand quality.
Hi I don’t know how do you expect me to give a review when I never received my dress. I ordered 3 dresses 21 days ago. I asked you guys for a tracking number but you guys still did not give it to me. You promised me that I would receive the dress by Eid which is why I even paid for fast stitching and yet I still did not get the dresses. Eid was 2 days ago and now you guys are ignoring all my messages. So the question is Where is my order? Where are my dresses? What type of business is this. Your customer service is awful. I want a refund. I don’t need your dresses anymore, thank you. This is for anyone who decides to order from this brand. Please don’t for your own good.
I ordered two dress and both are stitched plain straight no curve on belly or hips, just straight. Other than that i like the quality and shipment speed. I wish good luck.
I am happy with the quality and stitching. Just perfect.
Genuinely in love with the Oriole suit, the fitting is perfect, I didn’t expect it to be but you guys got it right, thanks a lot for this stunning suit, I can’t wait to wear it on Eid!
Shipping was earlier than expected as well so thanks a lot, I will definitely be shopping from Akbar Aslam again.
